The post-onboarding reference for live operators. Bookmark this page; everything you need to run a shift is one click away.
1. Your daily home — Action Center
/manager/action-center is the first screen every shift. It shows live order counts by status, average wait time, revenue, and the AI insights panel.
Watch SUBMITTED vs IN_PROGRESS
If SUBMITTED climbs past 8 for more than 2 minutes and IN_PROGRESS stays flat, your bartenders aren't pulling work fast enough. Open /manager/live-orders and check station coverage.
The busyness card
Top-left of the live row. Real-time tier: Calm / Steady / Busy / Slammed with drinks/hour + queue depth. Same number every customer sees in the discover grid.
The throttle card
Right next to busyness. Shows current level + mode (Manual / AI auto). Tap it to jump to /manager/throttle and adjust.
When the bar's slammed, the throttle extends customer-facing ETAs with honest copy so orders never get rejected. Three modes.
Manual
You pick a level (Calm / Busy / Surge / Max) and a duration (15min / 30min / 60min / 2hr). Auto-reverts to calm. Best for one-off moments — set break, line at the door.
AI auto
System picks the level from live order load + the next-30-min forecast. Set an optional floor (never below) or ceiling (never above) to keep the AI inside your guardrails. Best for normal nights.
Customer copy
Defaults work but you can override with a custom one-liner. Honest is always better than apologetic — "We're slammed and being straight with you" beats "We're so sorry."
✨ Lync FAB is on every staff surface. Lync is grounded on your venue's real-time data: tonight's orders, ratings, top/bottom drinks, retention, throttle state.
Ask anything
"Why is the Old Fashioned 1-star tonight?" or "How many bartenders should I have on Friday at 11pm?" Lync answers with concrete numbers, never hallucinated.
Persona-aware
Lync knows whether you're a manager, owner, bartender, gatekeeper, or customer — and tunes its answers + tone accordingly.
Audit trail
Every Lync conversation lands in /manager/lync-conversations. Review what your team has been asking + what Lync answered.
5. Ongoing menu edits
/manager/venue-settings is where you toggle drinks on/off + adjust prices without going through onboarding again.
Toggle availability instantly
Out of Modelo for the night? Uncheck the box, hit Save. Customers see the change within seconds.
Happy-hour pricing
Adjust price inline. Save. Drinks reflect the new price at checkout for any orders placed AFTER save — in-flight orders keep their original price.
Audit log
Every save is telemetry'd as venue_settings_patched. CSM can see the full history in /admin/csm-action-log if anything ever looks off.
Once you close, /bartender/coach + /gatekeeper/coach show each staffer's shift stats. /manager/insights includes the end-of-shift recap.
Bartender pacing
Avg prep time + tier (Top / Mid / Bottom). Use this for coaching conversations — Wednesday-meeting fuel.
Send shift-end notes
The compact "Anything we should fix before tomorrow?" prompt at the bottom of each coach page is optional but lands in /admin/feedback-pulse. Operators read it.
Weekly Wrapped
Every Sunday a Wrapped story drops at /manager/wrapped — shareable card with the week's highs and lows. Tweet it or print it for the next pre-shift.
7. When you need a human
We respond fast. Email + SLAs:
help@drinklync.com
All venues. Service-hours (5 PM – 2 AM CT): 15-minute first response. Off-hours: 2-hour first response.
White-glove tier
Dedicated CSM, 5-minute concierge SLA, direct Slack channel. Set up at signup.
Status page
/status auto-refreshes every 60s. If something looks wrong on your venue and /status says "operational", email us — that's an isolated venue issue and we'll triage immediately.
